About Missing Parts

When puzzle pieces go missing unexpectedly, there's no need to worry! We have prepared a convenient and efficient solution for you.

Dear Puzzle Enthusiast,

In the joy of piecing together puzzles, mishaps can sometimes occur, resulting in the accidental loss of pieces. To ensure your puzzle experience remains flawless, we provide the following convenient services:

Puzzle Piece Replacement Solution

Submitting a List:

When you realize a piece is missing, please immediately prepare a list including:

1、Order number

2、Product name (if there's only one product in the order, this can be omitted)

3、Clear indication of the missing piece part numbers and quantities Once ready, please email the list to service@carveideas.com

Prompt Resolution:

Our team will promptly handle your request, ensuring the missing pieces are delivered to you as quickly as possible. Your satisfaction is our top priority, and we will do everything we can to ensure your puzzle experience proceeds smoothly! Please remember, you can always contact our customer service team for support and assistance.

Regarding Charges:

Once replacement, free of charge.

Yes, we will ship the missing pieces to you free of charge based on the list you provide. This means you only need to provide the list, and we'll dispatch the necessary pieces to you soon, completely free of charge!

Thank you for choosing our product. We look forward to resolving any issues and ensuring you enjoy a worry-free puzzle experience!

Best regards,

CARVE IDEAS